Post-warranty service

Definitions:
Service - Zintronic's service department, based in Białystok at ul. Branickiego 31A
Customer – any natural or legal person reporting equipment for repair
Diagnosis - a paid service consisting in checking the condition of the equipment, testing, estimating damage, valuing spare parts and repair costs in the event of damage to the equipment. The expertise is prepared by the Service in writing.

1. The website provides post-warranty service of monitoring equipment, i.e. cameras and recorders from various manufacturers (hereinafter: "Equipment"), in accordance with the provisions of these regulations.
2. Only equipment whose production was completed not earlier than 3 years ago can be covered by the repair. Repair of equipment whose production has been completed for more than 3 years may be performed on the basis of an individual order from the owner of the equipment after prior determination by the Service of the availability of spare parts for this equipment and written consent to accept the equipment for repair.
3. Acceptance of the equipment for repair takes place by delivering it to the Service, in person or by courier.
4. The service receives a written repair order from the customer, the original of this document is received by the customer, and the copy remains on the service.
5. The service employee agrees with the customer the approximate repair cost and enters it into the equipment acceptance protocol.
6. If the approximate amount of the repair is not entered, the Service Center will each time notify the Customer about the cost of the paid service repair.
7. After receiving the equipment, the Service makes a preliminary diagnosis and determines the expected costs of its repair.
8. If, during the initial diagnosis, the Service finds that:
   a) The equipment is fully functional - it returns the equipment to the Customer by handing it over to the Service or via courier at the Customer's expense, charging the Customer with the costs of diagnosis in the amount of PLN 50 gross,
   b) The equipment requires repair - the Service informs the Customer about the identified damage to the equipment and the expected repair costs; in the event of resignation from the repair after the initial diagnosis, the Service shall return the equipment to the Customer by handing it over to the Service or via a courier at the Customer's expense, at the same time charging the Customer with the diagnosis costs in the amount of PLN 50.
9. After receiving the order for the service, the Service undertakes the diagnosis of the equipment and possible repair:
   a) If the estimated cost of repair does not exceed the amount agreed and written down in the acceptance report, the Service Center immediately proceeds to perform the repair without prior obtaining the Customer's consent to the repair;
   b) If the expected cost of repair is higher than the agreed amount, the Customer undertakes to make a decision on the repair within 3 working days from the moment of providing information about the costs by the Service.
10. The duration of the repair each time depends on the type of damage and the availability of spare parts and subassemblies necessary for the repair.
11. If, after starting the repair, other damage to the equipment is found, resulting in an increase in repair costs by at least 20% in relation to the repair costs anticipated at the time of the initial diagnosis, the Service Center will inform the Customer about additional damage to the equipment and the costs of their repair via e-mail or by phone . Repair of additional damage will take place after obtaining the Customer's consent to cover the additional costs. If he does not agree to cover additional costs, the Service Center is entitled to refuse to repair the equipment. In the event of refusal to repair, the Customer is obliged to:
    a) collect the equipment within 3 (three) business days from the date of informing him by telephone about the refusal to repair the equipment,
    b) pay a fee for the diagnosis of the equipment and transport in the amount specified in the current post-warranty repair price list.
12. After the repair is completed, the Service Center will inform the Customer about the completion of the repair and the amount of the service fee via e-mail or by phone.
13. The repaired equipment will be released only after the Customer has paid all the fees for the repair.
14. The fees referred to in point 13 above may be paid:
    a) in cash at the Service's cash desk or by payment card,
    b) by electronic transfer on the Przelewy24 website, indicating the number of the repair order,
    c) cash on delivery, when collecting the equipment from the courier company.
15. In the event of failure to pay the fees referred to in point 13 above, the Service reserves the right to refuse to release the equipment until the payment of these amounts.
16. A 3-month warranty is granted for the post-warranty repair (repaired/replaced components or units). The warranty covers only the scope of repairs performed. The warranty period is extended by the time of stay in the service.
17. Parts replaced during the repair of the equipment will be returned to the Customer only at his written request submitted simultaneously with the transfer of the equipment for repair. In the absence of such a request, the replaced parts will be sent by the Service for recycling or disposal.
18. The service is not responsible for the data on hard disks of the equipment and other media provided with the equipment for repair. Before handing over the equipment to the Service, the Customer is obliged to secure the above-mentioned data by making a copy. In the event of failure to make a backup copy, he bears the risk of data loss during service activities and will not make claims against the Website.
19. All complaints of post-warranty repairs performed by the Service will be considered individually. Complaints should be submitted to the Service within 14 (fourteen) days from the date of the event constituting the basis for the complaint. If the complaint is found to be justified, the Customer has the right to a free repair, and if it is impossible - the right to a refund for the service provided. The cost of transport to the Service is covered by the Customer in this case. The cost of transport to the customer is covered by the service. In the case of an unjustified complaint, the cost of transport in both directions is covered by the Customer.
20. All correspondence related to the performance of post-warranty repair of the equipment should be sent to the Customer to the e-mail address indicated in the Repair Order.